FREE SHIPPING within continental USA
We offer FREE STANDARD SHIPPING on all products within continental USA.
Shipping & Delivery
Every piece designed is handcrafted and custom-made just for you!
Your order will be shipped within 5-10 days.
A confirmation email will be sent to you with invoice & shipping details with any additional questions is necessary.
The following is true for all handmade products:
Skillfully created by hand, slight variation may occur in color, size and design enhancing individual artistic character of each piece. Though our photography tends to very accurate, color discrepancies may occur due to the setting of your computer screen. We do not offer any warranty on the handmade products past our standard return policy deadline, especially on jewelry and personal items.
Cancelling / Modifying an Order
Unfortunately once your order is placed it cannot be changed, cancelled or modified in any way.
Tracking Your Order
You will receive an email notification confirming your shipment with a tracking number
(Please make sure to check your spam folder).
Returns Exchanges & Refunds
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your exchange will be processed. If the return is not accepted, the products will be returned to you at our expense and you will not have any right to seek compensation or reimbursement.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
The time it may take for your exchanged product to reach you may vary according to your country of destination
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.
PAULINE TYLER does not issue refunds. All sales are final.
How To Return
If you want to make a return, please send us an email stating your return to
we will reply with a confirmation. Returns for exchanges will only be allowed if prior written confirmation is received.
Please use a trackable and insured shipping method & mail your return to the following address...
PAULINE TYLER / ATTN: RETURNS DEPT
495 Falls Road, #686
Shelburne, VT 05482
Please allow approximately 2 weeks for processing. Additional delays may occur.
An email notification will be sent to you when your return has been received & processed (Please make sure to check your spam folder).
Please obtain a tracking number for your records.
PAULINE TYLER is not responsible for shipping fees or lost returns.